**Postponements, Cancellations and Refund Request Information**

Howdy folks. There were a rash of postponements/cancellations/reschedules happening as a result of the COVID-19 pandemic. We want you to know your options. We also would ask that you bear with us as our office hours are limited as we ease back into shows. Here’s the information you need:

If a show you purchased tickets for was canceled, refunds are issued immediately. Do not throw away your tickets, especially if you bought them in person from a ticket outlet. We will need to see those as proof of purchase. If you ordered online your order will be refunded automatically.

If a show you purchased tickets for is postponed, we can not issue refunds until the show is rescheduled. We are working tirelessly with bands and promoters to make sure shows are rescheduled as soon as possible. Bands are having to postpone and re-book entire tours, which takes a whole lot of planning and finesse. We appreciate your patience as we iron out those details. If a show cannot be rescheduled in a timely manner, the show may be canceled, and we will make sure that information gets out to ticket holders as soon as possible.

If a show you purchased tickets for is rescheduled, keep your tickets!!! Your tickets are still good for the new date, and we can’t wait to see you at the show! However, if you are unable to attend the rescheduled date, refunds are available. If you ordered online and we have the tickets (which means you elected to pick them up at will call on the day of the show), simply email us at barrymoretheatre@sbcglobal.net or call us at 608-241-8864, state that you are requesting a refund, and indicate the show you bought tickets for and your order number. If you had the tickets mailed to you or purchased them in person at one of our ticket outlets, we need to get the tickets back from you in order to process a refund. You would need to email or call us at the email or phone number listed above, and arrange for them to be returned. It is possible you would be able to return them in person at the Barrymore, but we currently have extremely limited and sporadic office hours due to the stay at home order. We would prefer you mail them back to us. Our address is 2090 Atwood Avenue, Madison, WI 53704. At that point we can refund your online purchase or mail you a check if you bought them at an outlet.

If a show you purchased tickets for is a FPC Live produced show and the tickets were through Ticketmaster, you will need to get your refund from Ticketmaster. They should be in contact with you about their shows.

**SEATING CHART**


Most shows are general admission. For shows with a Gold Circle ticketing option, Gold Circle seats are considered preferred seating. Gold Circle would be the rows closest to the stage in the center sections (sections 2 and 3). Gold Circle ticket holders are granted early entry (15 minutes before general seating) and may sit anywhere they wish, but those front rows will be blocked off for them. For stand up dancing shows, there is a pit in front of the stage that is open for dancing, and people will be standing at their seats throughout the theatre. If you prefer to sit for a dancing show, we recommend sitting towards the rear of the main floor or in the balcony.

**PARKING**

Parking at the Barrymore? It’s a beautiful little piece of the world over here on the near east side of Madison. If there’s one complaint, though, it’s probably parking. You can park in the Barrymore lot for shows, but it tends to fill up fast. There is free street parking throughout the neighborhood. Make sure you’re not blocking a driveway or in a bus stop zone. Our neighbors at the United Way are kind enough to allow our patrons to park in their parking lots after 5:30PM Monday through Friday, and any time on Saturdays and Sundays. Treat those lots and this slice of heaven we call Atwood Avenue with respect, please and thank you!

**USHERS WANTED!!**

Become a volunteer usher and see shows for free! That’s right, for most shows we need dedicated, fun-loving volunteer ushers. Give us a little elbow grease and you can check out that awesome show you’ve been wanting to see. Ushers typically need to show up one hour and fifteen minutes before showtime and will be asked to work one of a number of positions: stamping hands, handing out programs, watching exits, seating patrons. At the end of the show we ask that you stay and help us tidy up, picking up cups, popcorn bags, etc. We will even provide you with free water/soft drinks and popcorn! Mmmmmm, real butter. 

Does this sound like it’s right up your alley?? Become a volunteer usher today! Here’s how:

Contact Lucie, our box office manager and volunteer coordinator at 608-241-8864. She can let you know if we have open usher positions for the show of your dreams. What are you waiting for?!?! The sooner you call to volunteer, the more likely we are to have a spot for you.

*No, you don’t have to wear that ridiculous usher outfit. Come as you are (preferably clothed).